IT Support Apprentice – Preston

Job Description

This is an incredible opportunity to join a growing IT team with a great track record in supporting apprentices. NCO Europe are a leading financial and customer care provider and are looking for their newest apprentice to join their friendly team to help resolve a variety if IT issues within the business. They have an excellent track record of supporting apprentices and you will be very well supported by a team of experts in their field.

Job Role

In this varied role, you will provide first line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

You will learn:

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receiving, logging and managing calls from internal staff via telephone and email
  • 1st line support – troubleshooting of IT related problems from in-house software to hardware, such as Mobile Devices, Laptops, PCs and Printers
  • Troubleshoot basic network issues such as ADSL broadband issues
  • Escalate unresolved calls to the infrastructure support team
  • Log all calls in the Service Desk Incident Management Software
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Publishing support documentation to assist staff with requests for information & provide staff training if required
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

Person Specification

  • Excellent communication skills and telephone manner.
  • Excellent organisational skills
  • Some knowledge of Microsoft based operating systems
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • DBS Security Check required

Information Communications Technician Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

  • Data Security
  • Hardware & Software
  • Computer Networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships are an Ofsted ‘Outstanding’ rated provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

  • Cloud & Mobile Technologies
  • Technical Problem Solving
  • Advanced-Data Security
  • Computer Networks
  • IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Future prospects: 

Ongoing personal development & training is at the core of the business’s ethos and personal development is encouraged. You will have access to an online training portal and there is the opportunity for exciting progression opportunities following the apprenticeship for the right candidate.

Benefits:

At NCO Europe, you can look forward to many exciting benefits including:

  • Daytime Shifts
  • Hybrid working
  • Exciting additional performance incentives
  • Access to NCO Star Rewards, their brand new employee rewards platform to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets, and much more.
  • 28 days paid holiday per year (Pro Rata) (including Bank Holidays) with an additional day’s holiday for each completed year of employment
  • Superb progression opportunities throughout the company
  • Subsidised bus passes
  • Volunteer opportunities
  • Apprenticeship opportunities
  • Training & Development
  • Employee Awards
  • Employee Assistance Programme
Apply now