{"id":7881,"date":"2024-02-14T13:46:19","date_gmt":"2024-02-14T13:46:19","guid":{"rendered":"https:\/\/www.professionalapprenticeships.co.uk\/?p=7881"},"modified":"2024-02-14T13:46:19","modified_gmt":"2024-02-14T13:46:19","slug":"it-support-apprentice-taunton","status":"publish","type":"post","link":"https:\/\/www.professionalapprenticeships.co.uk\/it-support-apprentice-taunton\/","title":{"rendered":"IT Support Apprentice \u2013 Taunton"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1200\" height=\"628\" title=\"IT Support Apprentice\" src=\"https:\/\/www.professionalapprenticeships.co.uk\/wp-content\/uploads\/IT-Support-Apprentice-1.png\" alt class=\"img-responsive wp-image-7883\" srcset=\"https:\/\/www.professionalapprenticeships.co.uk\/wp-content\/uploads\/IT-Support-Apprentice-1-200x105.png 200w, https:\/\/www.professionalapprenticeships.co.uk\/wp-content\/uploads\/IT-Support-Apprentice-1-400x209.png 400w, https:\/\/www.professionalapprenticeships.co.uk\/wp-content\/uploads\/IT-Support-Apprentice-1-600x314.png 600w, https:\/\/www.professionalapprenticeships.co.uk\/wp-content\/uploads\/IT-Support-Apprentice-1-800x419.png 800w, https:\/\/www.professionalapprenticeships.co.uk\/wp-content\/uploads\/IT-Support-Apprentice-1.png 1200w\" sizes=\"(max-width: 800px) 100vw, 1200px\" \/><\/span><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h3><span style=\"color: #000000;\">IT Support Apprentice \u2013 Taunton<\/span><\/h3>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"color: #000000;\"><b>Job Description<\/b><\/span><\/p>\n<p>This is a rare chance to work for a one-of-a-kind IT company, who\u2019s ethos and culture is based around innovation, openness among people, a hands-on approach and excellence with smartness.<\/p>\n<p>The team is a bright bunch who will support you in and out of the office.<\/p>\n<p><b>Responsibilities<\/b><\/p>\n<p>They are seeking a highly motivated, self-sufficient, and technically minded Apprentice Support Analyst to join their growing team, providing 1st line IT support as part of the Service Desk Team.<\/p>\n<p>As part of the Service Desk Team, you will be providing IT support directly to their managed service clients across the UK. This role requires a key focus on customer care and getting the job done well.<\/p>\n<p><b>You will learn<\/b><\/p>\n<ul>\n<li>Act as the first point of contact for customers seeking technical assistance over the phone, email or chat<\/li>\n<li>Qualifying, assigning and documenting the problems raised by customers into service tickets;<\/li>\n<li>Responsible for handling service requests which relate to all technology including; Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware and software<\/li>\n<li>Provide remote and telephone support for client networks and applications.<\/li>\n<\/ul>\n<p><b>Person Specification (desirable)<\/b><\/p>\n<ul>\n<li>Knowledge of Windows Desktop Support and Microsoft Office 365 management and administration (desirable)<\/li>\n<li>You will have demonstrable experience of working with the following technologies:<\/li>\n<li>Microsoft 365 Administration &amp; support. This should include the ability to troubleshoot basic problems and perform basic changes<\/li>\n<li>General IT Administration and Support of both Desktop and Servers across Windows, Mac OSX &amp; Mobile operating systems<\/li>\n<li>LAN, Wireless Networking Skills<\/li>\n<\/ul>\n<p><b>Essential Skills \/ Experience:<\/b><\/p>\n<ul>\n<li>Excellent organisation and prioritisation skills that can adapt to changing priorities<\/li>\n<li>Astute problems solving skills \u2013 with the ability to analyse data to reach conclusions<\/li>\n<li>A confident telephone manner and excellent written and verbal communication skills<\/li>\n<li>Well organised and methodical approach to work \u2013 most importantly seeing tasks and projects through to completion<\/li>\n<li>Ability to remain calm under pressure during challenging times<\/li>\n<li>Ability to develop and maintain strong customer relationships<\/li>\n<li>Exceptional customer service skills including experience of dealing with diverse customer groups.<\/li>\n<li>Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to ensure resolution<\/li>\n<\/ul>\n<p><b>Information Communications Technician Training<\/b><\/p>\n<p>During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:<\/p>\n<ul>\n<li>Data Security<\/li>\n<li>Hardware &amp; Software<\/li>\n<li>Computer Networking and so much more.<\/li>\n<\/ul>\n<p>You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.<\/p>\n<p>The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:<\/p>\n<ul>\n<li>Cloud &amp; Mobile Technologies<\/li>\n<li>Technical Problem Solving<\/li>\n<li>Advanced-Data Security<\/li>\n<li>Computer Networks<\/li>\n<li>IT Communication &amp; much more.<\/li>\n<\/ul>\n<p>These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.<\/p>\n<p><b>Progression<\/b><\/p>\n<p>Ongoing personal development &amp; training is at the core of the businesses ethos. They believe that when team members are developing their skills, the customers also reap the benefits.<\/p>\n<p>Most IT companies follow a traditional support service, where if one person can\u2019t resolve the issue, it is passed onto the next person. All of this company&#8217;s team members have the opportunity &amp; support to be able to resolve the issues themselves &amp; learn, rather than just escalating. This encourages personal development.<\/p>\n<p><b>Culture &amp; Benefits<\/b><\/p>\n<p>As a company that encourages and builds on a great work\/life balance, this company have a strong set of core values and work ethic to help a positive work environment.<\/p>\n<ul>\n<li>Relaxed, environment, where they value pushing their analysts forward<\/li>\n<li>Career development and training plans for all team members<\/li>\n<li>Your birthday as a holiday each year on top of your holiday allowance<\/li>\n<\/ul>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:15px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/www.professionalapprenticeships.co.uk\/apply\/\"><span class=\"fusion-button-text\">Apply now<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":7883,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1,32],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT Support Apprentice \u2013 Taunton - Professional Apprenticeships<\/title>\n<meta name=\"description\" content=\"This is a rare chance to work for a one-of-a-kind IT company, who\u2019s ethos and culture is based around innovation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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