Customer Service Specialist – Standard Level 3

Customer Service Apprenticeship
how to apply
Employers

For those in a customer-focused role who would like to further develop skills and knowledge in providing excellent customer service.

For those who want to influence customer experience and their satisfaction within an organisation.

Details:

Qualification: Customer Service Specialist Standard Level 3

Length of Apprenticeship: 12 – 15 months

Who is this apprenticeship right for? Confident individuals with a minimum of 5 GCSEs at A*-C (9-4) including English and maths or functional skills at level 2.

How will this be delivered?

This apprenticeship is delivered through a combination of work-based learning, online training sessions or face to face sessions at our training centres. You will build a portfolio of work you have created to evidence your skills in all areas of customer service. When ready to finish your apprenticeship, you will sit an end point assessment – but don’t worry you will have loads of support to prepare for this.

Typical Job Roles: Customer Service Manager, Client Account Manager.

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