Customer Service Practitioner – Standard Level 2
For those providing customer service products and services for businesses and other organisations.
For those who want to influence customer experience and their satisfaction within an organisation.
Details:
Qualification: Customer Service Practitioner Standard Level 2
Length of Apprenticeship: 12 – 15 months
Who is this apprenticeship right for? Confident individuals with a minimum of 5 GCSEs at A*-C (9-4) including English and maths or functional skills at level 2.
How will this be delivered?
This apprenticeship is delivered through a combination of work-based learning, online training sessions or face to face sessions at our training centres. You will build a portfolio of work you have created to evidence your skills in all areas of customer service. When ready to finish your apprenticeship, you will sit an end point assessment – but don’t worry you will have loads of support to prepare for this.
Typical Job Roles: Customer Service Advisor, Customer Service Representative.